Find clear answers to the most frequently asked questions about Doctorcura, our medical process, treatments, privacy, safety, and delivery.
Doctorcura is a European digital healthcare platform that collaborates with multiple fully licensed and registered medical doctors across a range of clinical disciplines. This multidisciplinary approach enables us to offer a broad yet carefully governed spectrum of treatments.
All prescribed medications are dispensed by authorised and registered pharmacies that operate in accordance with applicable European pharmaceutical regulations. Every healthcare professional involved is duly qualified and legally permitted to practise within their jurisdiction.
You begin by completing an online medical questionnaire, which has been carefully designed to collect all information necessary to assess your health status safely and responsibly. Based on your responses, it is determined whether you may be eligible for treatment.
One of our healthcare professionals will then review your information in detail and may contact you to discuss your situation further or request additional clarification. A licensed physician subsequently evaluates your case and, where medically appropriate, issues a prescription. Your treatment is then dispensed and delivered by one of our partner pharmacies.
You can expect a response from a healthcare professional within 24 hours of submitting your request. Should this timeframe be exceeded, please contact us at contact@doctorcura.com, and we will promptly investigate the matter for you.
Submitting a treatment request is entirely free of charge. You only pay for the prescribed treatment itself.
If, following the medical consultation, you are deemed unsuitable for treatment, any payment made will be fully refunded. You may also consult with one of our healthcare professionals without obligation to determine which treatment option is most appropriate for you.
Yes. Protecting your privacy is of paramount importance to Doctorcura. All personal and medical information shared during the consultation process is treated as strictly confidential.
We fully comply with all relevant data protection legislation, including the General Data Protection Regulation (GDPR), and employ robust technical and organisational measures to ensure your data is securely stored and processed.
You can cancel your order up to 1 hour after placing it by using the cancellation link provided in your confirmation email.
Yes. Protecting your privacy is of paramount importance to Doctorcura. All personal and medical information shared during the consultation process is treated as strictly confidential.
We fully comply with all relevant data protection legislation, including the General Data Protection Regulation (GDPR), and employ robust technical and organisational measures to ensure your data is securely stored and processed.
Yes. All treatments offered through Doctorcura are prescribed by licensed medical doctors and dispensed by registered pharmacists, in the same manner as within traditional hospitals or medical practices. Doctorcura operates in strict accordance with all applicable European healthcare and pharmaceutical laws and regulations.
Yes. Patient safety is central to everything we do. All medications are prescribed exclusively by qualified healthcare professionals following a thorough medical assessment.
Each request undergoes careful review, and where appropriate, is evaluated by multiple professionals to ensure that any prescribed treatment is both suitable and safe. We also provide ongoing follow-up throughout the course of treatment, allowing us to monitor progress and make adjustments if necessary. Your health and wellbeing always come first.
After completion of the medical questionnaire, your request is assessed by a healthcare professional and reviewed by a physician. If a prescription is issued, your medication is typically dispatched and delivered within one working day.
Once shipped, you will receive a tracking number allowing you to follow your delivery in real time.
Yes. All medications are shipped in plain, neutral packaging with no external indication of the contents, ensuring complete discretion.
Delivery is entirely free of charge.
All orders are shipped via DHL Express, a trusted international courier service. You will receive an email containing your tracking details as soon as your order has been dispatched.
