Doctorcura (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit or use our website doctorcura.com, create an account, request a medical consultation, or place an order. We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable European data protection laws.
Data Controller
Doctorcura, Keizersgracht 241, 1016 EA Amsterdam, The Netherlands.
Email: contact@doctorcura.com
Personal Data We Collect
We may collect and process the following categories of personal data. Information you provide directly, such as your full name, email address, billing and delivery address, phone number, account credentials, medical questionnaire information required for clinical assessment, and order and transaction details. Information collected automatically, such as your IP address, browser type and device information, pages visited, interactions on our website, and cookies or similar technologies. Payment information is processed securely by third-party payment providers. Doctorcura does not store full payment card details. We only collect data that is necessary to provide our services safely and lawfully.
How We Use Your Personal Data
We use your personal data to create and manage your user account, process orders and payments, facilitate medical consultations and prescriptions, communicate with you about your account, orders or support requests, improve our website and services, and comply with legal, regulatory and medical obligations.
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds: performance of a contract, compliance with legal obligations, legitimate interests such as security, fraud prevention and service improvement, and your explicit consent where required, for example for marketing communications.
Medical Information
Medical and health-related data is processed with special care and confidentiality. This data is only used for clinical assessment by licensed medical professionals and for the safe provision of treatment. Access to medical data is strictly limited and protected by appropriate technical and organisational measures.
Cookies and Tracking Technologies
Doctorcura uses cookies to ensure the website functions correctly, to analyse website usage and to improve user experience. You can manage your cookie preferences through the cookie consent banner on our website. Essential cookies are required for the proper functioning of the website and cannot be disabled.
Sharing of Personal Data
We may share your personal data only with trusted third parties when necessary, including licensed medical professionals, registered European partner pharmacies, payment service providers, delivery and logistics partners, and IT and hosting service providers. We do not sell your personal data to third parties.
Data Security
We implement appropriate technical and organisational security measures to protect your personal data against loss, misuse, unauthorised access or disclosure. These measures include encryption, access controls, secure servers and regular system updates.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Medical and order-related data may be retained for longer periods to comply with healthcare and accounting regulations.
Your Rights Under GDPR
You have the right to access your personal data, correct inaccurate or incomplete data, request deletion of your data, restrict or object to processing, request data portability, and withdraw consent at any time where processing is based on consent. You can exercise these rights by contacting us at contact@doctorcura.com.
Children’s Privacy
Our services are intended for adults only. We do not knowingly collect personal data from individuals under the age of 16.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
Contact Information
If you have questions about this Privacy Policy or how your data is handled, please contact us at contact@doctorcura.com or by post at Keizersgracht 241, 1016 EA Amsterdam, The Netherlands.
